Contact Us
Help with searching, accounts, saved products and your shopping experience.
Choose the right support channel
Contact Pickaro about problems using this website, signing in, finding a category, viewing a listing or managing saved products. Use the contact buttons on this page when available, or sign in and create a support ticket. Describe the problem clearly so it can be reviewed. Support will not ask you to reveal your password, a payment PIN or a one-time verification code.
Help with a product listing
If a title, image, price or specification appears incorrect, include the product name, store and the page where you saw it. Explain the difference between the Pickaro listing and the current store page. Prices and stock can change, so a screenshot and the approximate time help establish what happened. Check model numbers, capacity and variant details before reporting two similar products as a mismatch.
Help with search and categories
Tell us the words you searched, the category selected and any filters you used. Include whether the problem happened on a phone or desktop and which browser you used. If you found no results, try clearing brand, price and availability filters first. You can also choose All Products to broaden the search. These details help distinguish a narrow search from a page that did not load correctly.
Help accessing your account
If you usually sign in with Google, select the same Google account you used previously. For a lost Google password, follow Google account recovery. If a shared device was used, sign out and avoid allowing another person to save your login information.
Purchases made on another store
The merchant that accepted your order handles payment, delivery, cancellation, returns, refunds and warranty service. Open that merchant account and use the order reference shown there. Pickaro cannot approve a merchant refund or change a delivery address on its behalf. If you need to report a broken product link on Pickaro, contact us separately and include the listing that opened the wrong destination.
What to include in a support request
Use a short subject, then explain the steps you took and what you expected to happen. Add the relevant page address and the approximate date and time. Share only the minimum information needed to understand the issue. Hide card numbers, payment codes, addresses and other private details from screenshots unless a specific detail is necessary. Never post another person’s personal information without their permission.
Privacy and content requests
You can contact support about your account information, saved activity or content that you believe is inaccurate or used without permission. Identify the relevant account or page and explain your request. We may need reasonable information to confirm ownership before making an account change. For a content report, include the exact link and the reason for your concern rather than sending unrelated personal material.
After you contact us
An account support ticket lets you revisit the subject and current status in your account. Keep any reference associated with your request and add useful details to the same issue where possible. Response time can vary with the information needed and the nature of the problem; this page does not promise a fixed response deadline. If the issue concerns an urgent payment or delivery problem, contact the merchant or payment provider directly.